CVE-2020-1767low

CVE-2020-1767: low-severity vulnerability in OTRS AG ((OTRS)) Community Edition

Possible to send drafted messages as wrong agent

Published · Updated

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8Vexday Risk Score

No sign of exploitation. No public exploitation artifact known so far.

ssvc Trackcvss 3.5epss 1.2%
Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N
Affected products
OTRS AG · OTRSOTRS AG · ((OTRS)) Community Edition
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