Possible to send drafted messages as wrong agent
8Vexday Risk Score
No sign of exploitation. No public exploitation artifact known so far.
ssvc Trackcvss 3.5epss 1.2%
exploitation probability
1.2%top 34% of all CVEs
observed exploitation
nono source reports it
Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N