CVE-2020-1777mediumCWE-200

CVE-2020-1777: medium-severity vulnerability in OTRS

Agent names disclosed in chat feature

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13Vexday Risk Score

No sign of exploitation. No public exploitation artifact known so far.

ssvc Trackcvss 4.3epss 0.8%
Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.
CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:N/A:N
Affected products
OTRS AG · OTRS
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