CVE-2023-5421lowCWE-20

CVE-2023-5421: low-severity vulnerability in OTRS

Possible XSS execution in customer information

Published · Updated

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8Vexday Risk Score

No sign of exploitation. No public exploitation artifact known so far.

ssvc Trackcvss 3.5epss 0.4%
An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before. This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.
CVSS:3.1/AV:A/AC:L/PR:H/UI:N/S:U/C:L/I:L/A:N
Affected products
OTRS AG · OTRSOTRS AG · ((OTRS)) Community Edition
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