CVE-2024-23794mediumCWE-266

CVE-2024-23794: medium-severity vulnerability in OTRS

Agents are able to lock the ticket without the "Owner" permission

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13Vexday Risk Score

No sign of exploitation. No public exploitation artifact known so far.

ssvc Trackcvss 5.2epss 0.3%
An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS:  * 8.0.X * 2023.X * from 2024.X through 2024.4.x
CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N
Affected products
OTRS AG · OTRS
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