CVE-2025-24391: medium-severity vulnerability in OTRS
Possible user enumeration
Published
E-mail alert when it lands in KEV, gets a public PoC or its score goes up.
13Vexday Risk Score
No sign of exploitation. No public exploitation artifact known so far.
ssvc Trackcvss 5.3epss 0.3%
A vulnerability in the External Interface of OTRS allows conclusions to be drawn about the existence of user accounts through different HTTP response codes and messages. This enables an attacker to systematically identify valid email addresses.
This issue affects:
* OTRS 7.0.X
* OTRS 8.0.X
* OTRS 2023.X
* OTRS 2024.X
* OTRS 2025.X
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
Affected products
OTRS AG · OTRSRelated CVEs — OTRS
In the same product, most dangerous first.
CVE-2020-1772MEDIUMInformation DisclosureEPSS 1.6%CVE-2020-1773HIGHSession / Password / Password token leakEPSS 1.5%CVE-2020-1765LOWSpoofing of From field in several screensEPSS 1.5%CVE-2021-36100MEDIUMAuthenticated remote code executionEPSS 1.3%CVE-2021-21435MEDIUMInformation exposure in PDF exportEPSS 1.3%CVE-2020-1770LOWInformation disclosure in support bundle filesEPSS 1.3%