CVE-2026-103985: high-severity vulnerability in freescout-help-desk freescout
FreeScout: a restricted agent can lift their own admin-imposed "see only assigned conversations" restriction via profile save
Published
E-mail alert when it lands in KEV, gets a public PoC or its score goes up.
18Vexday Risk Score
No sign of exploitation. No public exploitation artifact known so far.
ssvc Trackcvss 7.1
FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.231, the profile form exposes the only_assigned_tickets permission to its non-admin owner, and UsersController::profileSave() adds or removes User::PERM_ONLY_ASSIGNED_TICKETS without checking that the editor is an administrator. A restricted agent can uncheck the option, or submit an ordinary profile save that omits it, to remove the administrator-imposed restriction. The agent can then read and modify conversations assigned to other agents in every mailbox they already belong to. This issue is fixed in version 1.8.231.
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:L/A:N
Affected products
freescout-help-desk · freescoutRelated CVEs — freescout-help-desk freescout
In the same product, most dangerous first.
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