Agents are able to lock the ticket without the "Owner" permission
8Vexday Risk Score
No sign of exploitation. No public exploitation artifact known so far.
ssvc Trackcvss 3.5epss 0.5%
exploitation probability
0.5%top 57% of all CVEs
observed exploitation
nono source reports it
Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N
Affected products
OTRS AG · OTRS